In a care home, a nurse call system is the lifeline between residents and staff. When a resident needs help — whether it is a fall, a medical concern, or simply a hand getting out of bed — one press should reach someone who can respond right away.
Bordo Security designs, installs, upgrades and services nurse call systems for seniors care homes, assisted living, long-term care and memory care facilities in Calgary and area. We work with facility managers and care teams to put reliable call points where residents need them most, and clear alerts where staff can act on them quickly.
What a Nurse Call System Includes
- Bedside call stations — a call station at every bed, easy to reach and simple to use, so residents can ask for help without struggling with complicated controls.
- Washroom pull cords — falls happen most often in washrooms, so pull cords are placed within easy reach to give residents a fast way to call for help.
- Corridor dome lights and zone lights — lights above doors and in corridors show staff at a glance which room is calling, even from down the hall.
- Alerts to staff phones, pagers and duty stations — calls do not sit waiting at one desk. They go straight to the people on duty, wherever they are in the building.
- Call logging and response-time reports — every call is recorded, so managers can review response times, spot patterns, and have clear records for audits and staffing decisions.
- Optional duress buttons for staff safety — staff can quietly summon help if a situation becomes unsafe, giving your team an added layer of protection.
Upgrades & Service
Many facilities are still running aging nurse call systems, with failing parts, worn call stations and coverage that no longer fits how the building is used. When a system becomes unreliable, residents and staff lose confidence in it — and that is a risk no care home can afford.
Bordo can repair what is broken, expand coverage to new rooms or wings, or replace an old system when it has reached the end of its useful life. We also service systems we did not install, and maintenance plans are available to keep your system dependable year after year.
One Company for the Whole Building
Nurse call works best when it works with the rest of the building. In a care facility, the nurse call system should fit naturally with the phone system, PA and paging, access control and cameras — so staff can communicate building-wide, residents stay safe, and doors and common areas are properly managed.
Bordo installs and services all of them. That means one local company, one call, and no finger-pointing between vendors when something needs attention.
Frequently Asked Questions
Can you upgrade our existing nurse call system instead of replacing it?
Yes. We start by assessing what is working well and what is not, and we keep the parts that are still reliable. We replace only what needs replacing, so you get a dependable system without paying for a full replacement you do not need.
Can alerts go to staff phones?
Yes. Calls can route to duty stations, staff phones and pagers, with escalation so that if a call goes unanswered, it moves on to the next person on duty. That way no call is left waiting.
Do you service systems you didn’t install?
Yes. Bordo services nurse call systems we did not install, and maintenance plans are available to keep your system running reliably and to give you a local team to call when you need help.
Which facilities do you serve?
We serve long-term care, assisted living, memory care, seniors residences and clinics in Calgary, Airdrie, Okotoks, Cochrane, Chestermere, Strathmore and Red Deer.
Get a Free Nurse Call Assessment
Call Bordo Security at 403-397-3300 or +1 (888) 397-3301 to arrange a free nurse call assessment for your facility. We will walk the building with you, look at your current system, and talk through the practical options for keeping your residents and staff connected and safe.
